Shipping policy
Shipping Policy
Last updated: June 24, 2026
At Muskoka Arc, your order should arrive with the same care that goes into every bottle. We pack thoughtfully and ship promptly so it reaches you in good condition and on time.
Where We Ship
We currently ship across Canada and the United States. Shipping options and costs are shown at checkout based on your location.
Processing Time
Orders are processed within 1–3 business days. Once your order ships, you'll receive a confirmation email with tracking details. During peak seasons or promotions, processing may take slightly longer, and we'll always do our best to keep things timely.
Shipping Options and Timelines
Canada
- Standard Shipping: 2–7 business days
- Free shipping on orders over $70 CAD
United States
- Standard Shipping: 4–10 business days
- Free shipping on orders over $50 USD
Delivery timelines are estimates and may vary depending on your location, customs processing, and local courier delays.
Tracking Your Order
As soon as your order ships, you'll receive a tracking number by email. If you don't see your tracking details within 3 business days, reach out at contact@muskokaarc.com and we're happy to help.
Duties, Taxes, and Customs Fees
Orders shipped to the United States may, in some cases, be subject to customs duties, taxes, or import fees based on current regulations. Where these apply, they are the responsibility of the recipient and are either collected at checkout or by the courier on delivery. We're unable to alter customs documentation or declared values.
Lost, Delayed, or Damaged Shipments
If your tracking shows "delivered" but you haven't received your order, please allow 2–3 business days, since carriers sometimes mark deliveries early. If your order arrives damaged, or appears lost or incomplete, email us within 7 days of delivery at contact@muskokaarc.com with your order number and a photo if applicable. We'll make it right.
Order Cancellations and Address Changes
If you need to cancel or update your order, email us as soon as possible. We can't guarantee changes once an order is processed, but we'll always do our best to accommodate you.