About Our Mists & HOCl
What hypochlorous acid is, and why it feels so calm on skin.
What is hypochlorous acid (HOCl)?
Hypochlorous acid is a simple molecule made from salt and water through a process called electrolysis. In skincare it shows up as a light, water-thin mist. Ours is balanced to a pH of 5.5, close to your skin's own surface, so it feels calm rather than stripping.
What does the mist do for my skin?
It's a gentle hydrating mist. A few spritzes leave skin feeling fresh and comfortable. People reach for it after cleansing, as a midday pick-me-up, or to take the edge off that tight feeling at the end of a long day.
Why a hypochlorous acid mist?
Because it's about as gentle as a mist gets. The formula is deliberately short, with no alcohol and no synthetic fragrance, so it suits skin that reacts easily to most things.
How do I use it?
Hold the bottle about 5 to 6 inches from your face and mist over clean skin. Let it air dry, or press it in gently with clean hands. You can use it on its own or layer it under your serum and moisturizer.
When should I use it in my routine?
It works first thing after cleansing, before you layer anything else. Plenty of people also keep it nearby for a quick refresh during the day or after a workout.
How often can I use it? Is it safe for daily use?
Yes, it's made for everyday use. Mist morning and night, or as often as you like through the day. It's gentle enough that there's no need to ration it.
Is it gentle enough for sensitive skin?
Yes. Hypochlorous acid is a naturally gentle ingredient, and we balance every mist to a pH of 5.5, close to your skin's own surface, so it feels calm rather than reactive. Nature's Dew is unscented, and the scented versions take their soft scent from a single botanical hydrosol instead of synthetic fragrance, so they suit sensitive skin too. If your skin is very reactive or you're managing a specific condition, patch test first or check with a dermatologist.
Which skin types is it for?
All of them. The formula is light and low on ingredients, which makes it a comfortable choice for dry, oily, combination, or easily irritated skin. That includes the scented versions, since their scent comes from a single botanical hydrosol rather than synthetic fragrance.
Can I use it with my other skincare and over makeup?
Yes. Use it under your serums and moisturizer, or mist lightly over makeup for a fresh finish. It layers easily with whatever else you're already using.
How should I store it, and how long does it last?
Keep it somewhere cool and out of direct sunlight, and close the cap snugly after use. Hypochlorous acid is naturally light-sensitive, so a cupboard or drawer suits it better than a sunny windowsill. For best results, use it within 12 months of opening.
Where is it made?
Right here in Canada! We make and package every mist in Hamilton, Ontario, and being Canadian made is something we care about. Producing close to home means we know exactly what goes into each bottle and can look after quality at every step.
Orders
Simple checkout, and help the moment plans change.
How do I place an order?
Browse the mists at muskokaarc.com, add what you'd like to your cart, and head to checkout. Enter your shipping details and payment, and you're done. A confirmation email lands in your inbox right after, with another to follow once your order ships.
Do I need an account to order?
No account needed. You can checkout as a guest. But creating an account lets you track your orders, save your favorite sprays, and access faster checkout in the future.
Can I cancel or modify my order after placing it?
We move quickly to get orders out the door, so email contact@muskokaarc.com as soon as you can. We can't guarantee changes once an order is processed, but we'll always do our best to accommodate you.
Do you restock popular items or limited editions?
Our scented mists sell out from time to time, and we do bring the core range back as stock allows. Restock timing can vary, so the surest way to catch a return or a limited release is to join our email list. We tell subscribers first.
What payment methods do you accept?
We accept all major credit cards, along with Shop Pay, Apple Pay, and Google Pay at checkout.
How do I apply a discount code?
Enter your code in the discount box at checkout and it'll apply before payment. If a code isn't working, it may have expired or not match the items in your cart. Email contact@muskokaarc.com and we'll take a look.
Why was my payment declined?
Declines usually come down to something small, like a mistyped card number, an incorrect billing address, or a hold from your bank. Double-check your details and try again, or use another card or a wallet like Apple Pay.
If it keeps happening, your bank is the fastest way to find out why, and we're here at contact@muskokaarc.com if you need us.
What should I do if I didn’t receive my confirmation email?
Check your spam or promotions folder first, since that's where it usually hides. If it's still missing, email contact@muskokaarc.com and we'll sort it out.
Shipping
Packed with care and on its way to you promptly.
How long does shipping take?
We process orders within 1 to 3 business days, then hand them to the carrier. In Canada, standard delivery takes 2 to 7 business days, with an express option that arrives in 1 to 2. To the US, standard delivery takes 4 to 10 business days. These are estimates and can shift depending on where you are and how customs or local couriers are running.
Do you offer express delivery?
Yes, within Canada. Express arrives in 1 to 2 business days for $20 CAD, and you can select it at checkout. Standard shipping is the option for US orders right now.
Do you ship internationally?
We currently ship across Canada and the United States. We'd love to reach more places as we grow, so join our email list to be the first to know when we expand.
How can I track my order?
Once your order ships, we'll email you a tracking number so you can follow it to your door. If you don't see it within 3 business days, email contact@muskokaarc.com and we'll help.
Do you offer free shipping?
Yes. Orders over $70 CAD ship free within Canada, and orders over [$50 USD] ship free to the US.
Can I change my shipping address after placing an order?
Email us at contact@muskokaarc.com as soon as you can. As long as your order hasn't shipped yet, we'll update the address for you. Once it's on its way we can't reroute it, so the sooner you reach us the better.
Will I be charged duties or taxes on US orders?
Orders to the US can sometimes attract customs duties, taxes, or import fees set by current regulations. Where they apply, they're the recipient's responsibility, collected either at checkout or by the courier on delivery. We aren't able to change customs documentation or declared values.
What should I do if my package is delayed or lost?
If your tracking hasn't updated in a few days, give it a little longer first, since carriers sometimes fall behind during busy periods without marking it. If your tracking shows delivered but nothing arrived, wait 2 to 3 business days, as parcels are occasionally scanned early.
Still nothing? Email us at contact@muskokaarc.com with your order number and we'll open an investigation with the carrier and make it right.
Returns
Not quite right? We'll take care of it within 30 days.
What is your return policy?
If you're not fully happy with your order, you can request a refund or exchange within 30 days of delivery. Email contact@muskokaarc.com with your order number and a short note about what went wrong, and we'll take it from there. Gift cards and items marked final sale aren't eligible for return.
My order arrived damaged or faulty.
We're sorry about that. Email contact@muskokaarc.com within 7 days of delivery with your order number and a photo, and we'll prioritize a refund or replacement.
I received the wrong item.
Email contact@muskokaarc.com within 7 days of delivery with your order number, and we'll get the correct product out to you.
Are return shipping costs covered?
If you received the wrong or a defective item, we’ll cover the return shipping. For size or preference changes, customers are responsible, but we work to keep costs low.
How long will it take to get my refund?
Once we've reviewed your request, we'll confirm by email. Refunds go back to your original payment method within 5 to 10 business days, depending on your bank. Original shipping charges aren't included in the refund.
Are sale items eligible for return?
Yes, unless marked as “final sale,” most sale items can be returned or exchanged. We want you to feel confident even when shopping deals.
My tracking says delivered, but I haven't received it
Give it 2 to 3 business days first, since carriers sometimes scan a parcel as delivered a little early. If it still hasn't turned up, email contact@muskokaarc.com and we'll look into it with you.

